Our approach to instructional design and developing learning
solutions is founded on Criterion Referenced Instruction (CRI),
and all our consultants are CRI accredited. The CRI framework,
developed by Mager and Pipe, is an internationally recognised
methodology based on establishing clear objectives then
designing the instruction to achieve those objectives. 

The CRI approach requires in-depth analysis of the relevant
processes or skills to objectively identify training needs. This
process ensures that any program that we develop addresses
the strategic requirements of the business. 

CRI-based programs are always designed around the learning
needs of the participants, and are competency based. This
means that all tasks, activities and assessments relate directly
to the stated objectives, and ensure the ‘learner’ can
demonstrate the skills and knowledge required to perform
their work. 

The instructional design process

Analyse Choose Solutions
Business needs & goals
Skills & tasks
Performance gaps
Target audience
arrow-r Training
Performance aids
Deploy & Evaluate  Design & Develop 
 Implement solutions
Evaluate outcomes
Modify as required 


Establish objectives,
standards & skill checks
Draft, test & revise
delivery method


Learning solution components
The components (or deliverables) of a learning solution will vary according to the skills being trained, the target audience and the business needs. They can include:
orange-bullet3Learner-led materials such as training cards and online
orange-bullet3Assessment tools, including participant sign-off and
bullet17x17progress tracking (online or offline)
orange-bullet3Participant workbooks
orange-bullet3Comprehensive facilitator guides
orange-bullet3Facilitator aids such as visual presentations and posters
orange-bullet3Learning tools such as case studies, experiential activities,
bullet17x17pre and post program questionnaires, self assessments etc.
orange-bullet3Audio visual resources such as video clips and short films,
bullet17x17including storyboarding, scripting and production.
orange-bullet3Performance aids such as audio files, job cards, wall charts,
bullet17x17quick reference guides etc.
orange-bullet3Train-the-trainer accreditation
orange-bullet3Coaching support
orange-bullet3Implementation strategy, including online components
bullet17x17and distribution
orange-bullet3Evaluation plan and approach.

All learning components and materials are produced to a very high
standard, with the emphasis firmly on the end user. We customise
templates for each client, incorporating logos and ensuring
consistency with their style conventions. Our writing and
documentation approach is based on ‘Plain English’ principles
and the Information Mapping® methodology, meaning materials
are easy to follow for participants, facilitators and coaches.

Program and course offering - click here to view
The results from the training so far have been fantastic
and a great credit to you and your team. The participants
have been wowed by the workbooks…and we can already
tell how much they are valuing the materials. Thank you
to you and your fantastic team for all their hard work.
Bronwyn Flanagan, Pharmacy Services Manager, API

Wow, what a fabulous response we are having to the national training. The materials are great, confidence of the trainers is outstanding and the Store Managers are leaving with a high level of engagement and hunger for 
the program.
Jason Picard, Project Manager — Kmart Way



consulting-c consulting-learn-c facilitation-c documentation-c