Our plan of action is always specific to the client’s current situation and desired outcome — what works for one client won’t necessarily work for another. Our approach is to tailor a solution that will ‘fit’ the business and contribute to the achievement of bottom line results.
Our services include:
 People and Resource Management
Analysis and Evaluation
Change Management
Strategic Partnerships/Alliances
Implementation of HR and Learning and Development
shi(L&D) programs.
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Our approach to instructional design and developing learning solutions is founded on Criterion Referenced Instruction (CRI).
CRI-based programs are always designed around the learning needs of the participants and are competency based. This means that all tasks, activities and assessments relate directly to the stated objectives, and ensure the ‘learner’ can demonstrate the skills and knowledge required to perform his/her work.
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We have a proven track record in facilitation, as well as in training clients to facilitate programs themselves. Our facilitation services are interwoven with the development of learning solutions and include:
Developing client-specific courses and programs
Customising our ‘off the shelf’ programs
Facilitating programs in-house, including pre-existing programs,
 where the client purchases a license
Running train-the-trainer workshops to equip clients’ facilitators
to run programs themselves.
You can read more about the types of programs we develop and facilitate here.
We also offer one-on-one and small group coaching, and facilitate strategic workshops and planning sessions.
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We specialise in the design and development of clear, user-focused and comprehensive documentation, including policies and procedures, online content and a range of business and HR publications. We use Information Mapping™ for many documentation projects, and believe the principles of this methodology significantly improve a reader’s ability to understand, interpret and use both printed and online writing.
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